Warning over cash point scammers

We are warning Staffordshire residents to be vigilant after we received a number of reports of fraudsters carrying out cash-point scams recently.

Criminals use a variety of methods to target cash machines, including card ‘skimming’; when they fit a small device in the slot of the ATM or use a concealed device to capture your PIN. They may also use a technique called card ‘trapping’; when a device is fitted to the card slot to stop your card being returned to you.

Three ATMs have been targeted outside of banks in Lichfield, Burton-upon-Trent and Stoke-on-Trent.

Officers are advising the public to be on their guard before using a cash machine and to be alert to any suspicious activity at cash points.

Detective Inspector Kerry Skingle said: “Fraudsters are getting increasingly more sophisticated in stealing card information by tampering with cashpoints so it's important to stay vigilant.

“Remember to check the ATM you are using for anything unusual and don’t use the machine if it looks like it’s been tampered with. If it’s attached to a bank or shop tell the staff immediately or alternatively contact us.”

Follow the tips from ‘Take Five’ below to minimise the chances of having your card or card details stolen at a cash or self-service machines:

Always cover the keypad with your free hand whenever you use your card to avoid your PIN being seen, or to prevent it from being captured by a hidden camera set up by a criminal.

Make sure you’re aware of people who may be standing too close or trying to distract you as you use an ATM in order to steal your card details and PIN. It’s okay to say no to offers of help from seemingly well-meaning strangers.

If your card has been retained by a card machine, ensure you report it to your card provider immediately – if possible whilst at, or near, the machine. Make sure you have your card company’s 24-hour contact telephone number. The number will be on the back of your card, your card statement, their website or banking app.

If your banking app allows, freeze your card through the app to prevent criminals making withdrawals and purchases if your card is stolen or missing.

Some banks will allow you to put a maximum cash machine withdrawal limit through your banking app, this can prevent criminals taking large sums from your account if your card is stolen.

If you notice anything suspicious or unusual about an ATM such as signs of tampering, step away from using it and report it to the bank concerned immediately.

Ensure you put your card and money away for safekeeping prior to leaving the cash machine. Where possible, destroy or shred any receipts, mini-statements, or balance enquiries when you dispose of them.

Find out more at: Cash Machine Fraud | Take Five | Take Five (takefive-stopfraud.org.uk)