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Welcome

Thanks for trying the 'beta' version of our new website. It's a work in progress, we'll be adding new services over the next few weeks, so please take a look and tell us what you think.

Tell us about your stop and search experience

Our understand how stop and search should happen page may help you understand if it was done correctly and respectfully.

You can tell us if you think a police officer has behaved incorrectly. For example, if you think an officer has:

  • abused your rights
  • arrested you unlawfully

Or to tell us how the experience made you feel. For example, if you think an officer has:

  • been rude to you
  • not acted respectfully or professionally
  • stopped or mistreated you just because of who you are, eg your age, race, gender or sexual orientation

Make a complaint

Complaints are an important way for us to learn where we are falling short as a service and correct it as quickly as possible. Every complaint is different, but we’ll follow the legislation and the Independent Office for Police Conduct (IOPC) guidelines to try to find a satisfactory solution.

To make a formal complaint and for more information about how complaints are investigated, read our complaints pages.

You can get advice from:

Alternatives to a formal complaint

You may feel reluctant to make a formal complaint, but you would still like to share your thoughts. To raise an issue about something that has caused you concern, or to tell us about your experience, there are a variety of ways that you can get in touch.

We welcome your feedback to make improvements and monitor our practices.

As a member of a community, if you want to raise a concern about the way we are using stop and search powers, you can complete a stop and search trigger application. You have a right to contact us, even if you were not directly affected.

You can provide feedback in person at any police station. 

You can use the stop and search community trigger process. This lets members of the community ask about how stop and search is used in their area and give us feedback. 

You can trigger the process in these ways:

  • call 101, or if you have a hearing or speech impairment, key smsdeaf to 07929 302010
  • write to:

The Force Stop and Search Working Group
Staffordshire Police Headquarters
Weston Road 
Stafford
ST18 0YY

If you have an ongoing complaint that's already being dealt with by Staffordshire Police, you should email the Performance and Standards Unit.

We'll refer your concerns to the senior officer who chairs the Force Working Group on stop and search, who'll assess the best method of addressing the issues you've raised. Your concerns may be passed to the Local Police Commander or to the Performance and Standards Unit and they may be the subject of a specific investigation, research or action.

If you provide contact details we'll give you feedback. All the issues reported via the community trigger process will be shared (personal data will be removed) with Local Policing Scrutiny Panels and the community for further openness.

Contact us about anything else

If you have had a positive experience, or would like to provide us with some general feedback you can use this online contact us form.

Your feedback matters

We would like to hear all feedback, which can support the review process. You can view our stop and search data to see how the power to stop and search is used. 

  • information about stop and search is reviewed internally. This is often supported by community groups and panels
  • independent organisations may also review all types of feedback as part of their processes. These organisations could be His Majesty's Inspectorate of Constabulary and Fire & Rescue Services (HMICFRS), and the Independent Office for Police Conduct (IOPC)
  • we will look to identify themes and introduce initiatives for changes and training requirements. The College of Policing supports us with this
  • we publish data regarding stop and search

Find out how to get involved with monitoring how stop and search is used in the community. You can also join officers on their shift and experience how it is used.