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Non-Emergency Enquiries: 101

Deaf SMS Text Messaging

If you have problems hearing or speaking you can contact the 999 emergency services by SMS text message from you mobile phone.

By sending an SMS message to 999 you can contact one of the following emergency services:

SMS 999 is only for emergencies.

Here are some examples of emergency situations and when the number should be used:

  • Someone needs an ambulance straight away
  • Someone is seriously hurt
  • Someone is being seriously threatened
  • Someone is in danger
  • Someone is committing a crime nearby
  • There is a fire or people are trapped
  • Someone is missing at sea
  • Someone is in danger on cliffs or on a beach

How does the service work?

You need to register your phone to be able to use the service.

You can also consult the BSL Emergency SMS Leaflet [121KB] .

Registering Using SMS

To register using SMS deaf text messages you must:

  1. Send the word 'REGISTER' as an SMS message to the number 999.
  2. You will receive a message containing information on the service.
  3. Read the messages and reply by sending the word 'Yes' to the number 999.
  4. Once this is complete you should receive a message stating your mobile phone is now registered.

Checking your registration:

You can check your mobile phone registration by sending the word 'REGISTER' in a SMS message to 999.

You will then receive a SMS message telling you your mobile phone is registered or if there is a problem with your registration.

Unable to register:

If you try to register and do not receive a SMS message from the emergency SMS service please check with your mobile communications provider to make sure they support the emergency SMS service.

For more information and BSL video clips visit Emergency SMS.

If you have already registered with Staffordshire Police:

Use the number (07929 302010) for anything that is not an emergency.

If you have not registered with Staffordshire Police and would like to register to use our non-emergency SMS text service please download and complete the registration form: Deaf SMS Non-Emergency Registration Form [208KB]

When you have written your details on the form send it to:

Storm Bureau
Staffordshire Police
Weston Road
ST18 0YY

What to do in an Emergency (Deaf SMS)

How to send a emergency SMS message:

Text to the number 999 which emergency service you need e.g. POLICE, FIRE, AMBULANCE OR COASTGUARD.

In the text include some details on the following:

  • What has happened
  • Where the problem happened
  • Where you are
  • The name of the road
  • House number
  • Buildings nearby to help people find you (e.g. church or supermarket)

What happens next?

You will get a reply in about two minutes.

The message may ask you for more information or say that help is coming.

Send the text again if you get no reply after three minutes.

Try to get someone to help you if you cannot send a text.

Non-Emergency Deaf SMS

What is a non-emergency contact for?

A non-emergency contact is to report crime and other concerns that do not require an immediate emergency response.

This would include:

  • Giving the police information about crime in your area
  • Asking the police about a general enquiry

The dedicated non-emergency number is - 07929 302010.

In the event of an emergency - where immediate police action is required - you must direct your messages to 999.

Police Link Officer for Deaf People

Staffordshire Police has a number of people who are trained in deaf awareness who act as Police Link Officers for Deaf people. Their role involves:

  • Helping with enquiries involving people who are deaf, deafblind or hard of hearing.
  • Providing help to other police officers and staff who need to communicate with deaf, deafblind or hard of hearing people.
  • Promoting deaf awareness to other police officers and staff.
  • Finding ways of improving Staffordshire Police's service to deaf, deafblind and hard of hearing people.
  • Linking in with local deaf organisations and groups.

The link officers regularly attend meetings at local deaf associations to raise awareness of their role and provide advice. The officers are able to help during incidents involving people who are deaf and make it much easier for them to communicate.

The force is committed to providing a service that meets the needs of the individuals of Staffordshire and this scheme enables us to communicate with deaf people effectively. It improves the service we can provide to people who are deaf and gives them confidence to report incidents to us, knowing there will be someone who can easily communicate with them.

For more information, help or assistance contact your link officer via the PLOD: Deaf/Deafblind/ Hard of Hearing form.

Click here to return to the main Deaf SMS page.

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