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Non-Emergency Enquiries: 101

Proud of our people nominations - Week to Friday 13 January 2017

Each week we will publish details of those colleagues nominated for their excellent work and dedication to the communities of Staffordshire.

Helping a member of the public in a difficult situation

Helping HandOn Saturday 7 January, on the A518 just outside Uttoxeter, my horsebox gear box failed and I had to pull over to the side of the road with my young daughter and pony on board.  The lorry was undriveable and I had to call the NFU emergency breakdown. PCSO 16930 Lucy Hadfield was passing and stopped to help.  She helped to direct and manage the traffic and dealt with our dilemma in the most professional and friendly way. She managed the traffic brilliantly and put all the necessary cones and signage up to help alert drivers to the breakdown.  Lucy was extremely professional but at the same time she was approachable, friendly and extremely jolly. She directed the traffic for a number of hours whilst we had the pony rescued and then waited for the lorry to be towed away. I can't thank her enough for what could have been a scary and difficult situation, thanks to her handling of everything.  Please pass on my grateful thanks to Lucy...a total credit to the local police force.


Excellent service

PC Sean Smith and PC Ian Stokes came to my address and really helped to calm down my husband. They listened to my husband with patience and sincerity and didn't make me feel I had wasted their time for calling (as I felt I had). They stayed with me and my children until they knew we were all ok. Two truly amazing guys. Thank you from the bottom of my heart.


Professionalism and empathy

PC Richard White CMPG, attended the incident I was involved in and acted with total professionalism, he took control of the situation ensuring everyone's safety and quickly whilst alone took control of individuals at the scene, he was reassuring, helpful and provided empathy relevant to the situation. I cannot thank him enough for the help and assistance he provided whilst gaining the thought that this is a regular approach that this officer would provide to the general public.


Remaining calm under pressure

Member of the public thanking Michelle Cohen, control room operator.The caller dialled 999 to report a male had entered the shop and threatened the injured party with a gun in order to steal a quantity of money and cigarettes.The caller clearly was very shaken at the time of the call but Michelle helped her to remain calm in order to answer her questions so help could be arranged. Michelle promptly obtained the circumstances of this robbery which involved a firearm and obtained a description of the offender and the weapon.The injured party would like to pass on her thanks


Above and beyond in support of a grieving family

Family safetyThe family liaison officer, PC Paul Kingsbury, was assigned to the family of a nine-year-old boy who was tragically killed in a collision in December.
Paul was aware that the boy was a great Liverpool fan. As a result of the accident, his shirt was removed and the officer set about arranging a replacement one for the family to use at the funeral.
Officer Paul Kingsbury spoke to the manager at Sports Direct and they were more than willing to donate (free of charge) the latest home Liverpool football shirt. Furthermore, they also put the name of his favourite player on the back of the shirt.
PC Kingsbury said: "I cheekily attended the training ground of Stoke City and asked the four ex-Liverpool players (Charlie Adam, Peter Crouch, Glenn Johnson and Joe Allen) to sign the front of the shirt, which they did.
The shirt was handed over to the boy's mother who was very happy with the thought, time and effort that had gone into getting it. He wore the shirt to be buried in".
Inspector Mark Churton, Burslem, and Inspector Mark Thorley, Leek, said: "Paul is a Stoke North officer working on a Moorlands incident. It demonstrates that we all care at times such as this.               
"Time and time again, we are humbled by the compassion shown by our officers.
"Every death is traumatic and we endeavour to do what we can to help those affected."