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Non-Emergency Enquiries: 101

What to do in an Emergency (Deaf SMS)

How to send a emergency SMS message:

Text to the number 999 which emergency service you need e.g. POLICE, FIRE, AMBULANCE OR COASTGUARD.

In the text include some details on the following:

  • What has happened
  • Where the problem happened
  • Where you are
  • The name of the road
  • House number
  • Buildings nearby to help people find you (e.g. church or supermarket)

What happens next?

You will get a reply in about two minutes.

The message may ask you for more information or say that help is coming.

Send the text again if you get no reply after three minutes.

Try to get someone to help you if you cannot send a text.