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Non-Emergency Enquiries: 101

Shoplifting

You should contact your local crime reduction officer for advice on how to make your premises more secure.

You should contact your local crime reduction officer for advice on how to make your premises more secure.

The following tips may help:

  • Look at what deterrents can be installed in the store, such as mirrors and cameras. Think about how easy it would be for a shoplifter to take items unobserved from your store.
  • Put large 'shoplifters will be prosecuted' signs in prominent positions in the store to act as a deterrent.
  • Train staff to be observant at all times and to report anything suspicious to their supervisor. Remember well trained, vigilant staff are one of the best ways of combating shoplifting.
  • Have a bell by the till and set up a warning system, such as two rings if you think something suspicious is going on.
  • Check references carefully before taking staff on.
  • If you have security problems don't wait for them to get worse - call in the experts.
  • Don't put expensive items where they can be easy targets for opportunist thieves.
  • Think about the hiding places people may bring into shops with them - bags, push chairs, even umbrellas.
  • Some shoplifters operate in groups and use distraction. For example, complaining loudly or asking to see the manager, so that the others are free to operate.

To reduce the amount of shoplifting in your business you could:

  • Establish a policy and ensure all your staff understand it.
  • Train your staff to be your eyes and ears and give regular refreshers.
  • If you suspect somebody in the store, make yourself busy near them, smiling, making eye contact and others sales techniques - this can be an effective deterrent.
  • Use dummy display goods for high risk items.
  • Use display 'loop' alarms and tagging for high value items.
  • Ban persistent offenders from entering your store.