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People Services

Our people are our most valuable assets and play a vital role in achieving our Vision and our Mission to keep our communities safe and reassured. To do this we need a workforce that is well led, highly motivated, well trained and properly equipped. We need a workforce that displays unquestionable levels of professionalism and ethical standards, as well as being empowered and innovative.

These departments support the recruitment, retention, development, and wellbeing of our people, placing them at the centre of everything we do, creating a climate and culture where we can attract, recruit and retain the best people.

Our People Plan and Strategic People Priorities

To ensure we provide an outstanding service and support the achievement of our vision, the force has in place a People Plan which includes our Strategic People Priorities and our Leadership blueprint. Priorities include:

  • Leadership and management
  • Ethics and integrity
  • Organisational Development and design
  • Workforce planning and representation
  • Professional development
  • Reward and recognition
  • Wellbeing and engagement

Our People Services area is made up of a number of departments (below) that help us to build such a workforce.

Human Resources

Our Human Resources team focuses on the recruitment and retention of staff and officers as well as providing an essential HR support function to the business.

If you are interested in working for Staffordshire Police, joining the Specials or volunteering, please visit the recruitment page.

You may contact Human Resources via this online form.

Learning and Development

Hands and MouseOur Learning & Development Team provides a continuous learning and development programme.

This is for our people at all levels across the organisation, ensuring our staff have the latest knowledge and skills, in a fast changing policing environment.

A wide range of courses, development activities and assessments for police officers, staff, PCSOs, Special Constables and members of some of our partner agencies, are provided, working within a national framework that delivers consistency and quality standards.

Organisational Development

meeting around table whiteThe term Organisational Development (OD) refers to a planned, systematic approach to improving organisational effectiveness, health and sustainability.

This approach aligns the organisations strategy, people and processes.

Our Organisational Development team focuses on this approach and ensures the organisation is responsive to the world it operates in and that its internal capacity and capabilities match its strategic ambitions now and in the future.

Employee Relations

Our Employee Relations Team handle all employee relations matters.

They consult with our people, staff associations and recognised unions, ensuring our employment policies and procedures reflect up to date legislation and best practice.

Occupational Health, Safety & Welfare

Our Occupational Health, Safety and Welfare department provides advice on health, safety and wellbeing, arranging health promotion and supervision as well as confidential counselling services.

The department supports a culture of physical and psychological health and wellbeing, taking a proactive approach to the provision of services for our officers and staff in a challenging and demanding work environment.

Performance and Standards

Police Helmet on table in portraitThe Performance and Standards Unit aims to promote a culture of integrity, ethical behaviour and professional standards throughout Staffordshire Police. It is responsible for investigating complaints against the police by the public and also deals with internal allegations of misconduct.

To make an official complaint, please use this link.

Any member of the public can contact the Performance and Standards Unit by e-mail: psu@staffordshire.pnn.police.uk, by post to: Performance and Standards Unit, Police Headquarters, PO Box 3167, Stafford ST16 9JZ, attend a Police Station or speak to a member of the Performance and Standards Unit by ringing 01785 232416. They can also call Crimestoppers, anonymously and in confidence, on 0800 555 111.

Whilst it is the job of the Independent Office for Police Conduct (IOPC) to make sure complaints against the police are dealt with effectively and in some cases also investigate complaints, in the first instance all complaints made against Staffordshire Police should be sent to the Performance and Standards Unit of Staffordshire Police.

Police can refer cases involving their officers or staff voluntarily to the IOPC, although referrals in some instances are mandatory in cases of allegations concerning serious misconduct, death or serious injury on police contact or certain criminal acts. The IOPC can also direct a force to make a referral. Once  a complaint is referred to the IOPC they conduct an assessment of the allegation and decide who will investigate the matter. This can involve sending the complaint back to the Force to investigate or investigating an allegation themselves independently of the Force.

Click here for details on misconduct hearings conducted by Staffordshire Police.

How we deal with assault and injury on police officers, staff and volunteers

ŒThis seven point plan is supported by the Unison, Police Federation and the Superintendents Association, who have all pledged full support for this. Chief Constable Gareth Morgan said "I am firmly of the view that injury or assault should never be acceptable or seen as the norm and I am proud to 7 point plan posterlaunch this plan that supports our pledge to improve the way we investigate assaults and to prevent similar future incidents."

  1. Assaults on Police Officers and Police Staff should be investigated with the same care, compassion and commitment as an assault on a member of the public. This sounds obvious, but too often our response to assaults on Officers and Staff can be rushed or treated as secondary to other offences.
  2. The Victim Code applies to all victims and therefore to assaults on Police Officers and Staff. Complying with the Victim Code means keeping the victim updated, discussing outcome options and taking account of the victim's point of view before imposing an outcome. This is crucial because we know that we don't always get our response right, with assaulted Officers and Staff reporting dissatisfaction and even resentment.
  3. The assaulted Officer must never be the OIC for the investigation into their own assault. This is not appropriate on any level and even taking statements from witnesses may be inappropriate. The integrity of the investigation and the partiality of the Officer could be called into question, which could undermine the case and/or heighten the impact on the victim.
  4. Victims recover better and more quickly if they receive the right welfare and supervision. This also helps to avoid long-term negative consequences. The assaulted person's supervisor should meet with them as soon as it is practical to do so. The victim may downplay the impact on them, but Supervisors must recognise the potential effects of the incident.
  5. Staffordshire Police sign the 7 point planThe Supervisor must ensure that the Local Command Team / Head of department and the Executive Office are informed to provide continuity of welfare support. The Police Federation or Unison can also provide valuable additional support to the victim 24 hours a day and should be contacted if an Officer is assaulted, injured or hospitalised. The Federation have this agreement in place with the Force and Duty Officers.
  6. To achieve a successful prosecution, the best evidence must be presented. You should use Victim Personal Statements and whoever is investigating the assault needs to fully understand the "points to prove" for assaults on Police Officers or Staff. An Officer's self-written statement, provided straight after the event, could be made in haste and might not contain all of the key facts. As a result, cases sent for prosecution sometimes fail to meet basic evidential needs.
  7. The assaulted Officer and the Supervisor must complete the online Accident Reporting System report. It will not always be possible for the victim to do this, in which case another person can and must complete the report.


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