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Non-Emergency Enquiries: 101

Resolution Centre

Members of the public and businesses who report non-emergency and non-urgent incidents and crimes can expect a call from an officer or trained investigator from the Force's new Resolution Centre.

By creating the Resolution Centre, we expect to improve the convenience of the service we offer and improve the time it takes to conclude non-emergency and non-urgent calls from the public.

Currently, when a business or member of the public reports an incident that doesn't require an emergency or urgent response, our control room staff will make an appointment for an officer to visit before an investigation begins.  Due to high volumes of demand an appointment may not be possible for some days after an incident.

By creating the Resolution Centre, officers and investigators can start the investigation much more swiftly and can keep the member of the public or business up to date with progress either by phone or online.  As the investigation progresses, the case officer will continually assess and review whether an officer needs to visit to undertake any activity that he or she is unable to do themselves.

During the early testing of the Resolution Centre, the added convenience and speed of service has been welcomed by the public. For business owners, the ability to upload CCTV and complete other information online has also been positively received.

All calls coming into the Force go through our Contact Centre, where they are assessed by call takers before being relayed to either our emergency response teams or the Resolution Centre. Emergency and urgent calls will always lead to an officer being deployed.

"The new Resolution Centre will significantly improve the way we serve the public", said Chief Superintendent Wayne Jones. "People now expect that in most cases contact will be over the phone, or even email.  For many people the idea of waiting in at home or having to travel to the Police Station to see an officer is an inconvenience - and in most cases just delays the start of an investigation.  We're really excited to be launching the Resolution Centre and we're convinced it will improve the service our public receive and will provide a more prompt response to victims and those seeking advice or support from the Police."

The Resolution Centre operates from 8.00am until 10.00pm.

From 1 February 2018, the Resolution Centre will cover the north of the county: Newcastle, Stoke and the Moorlands.  From the summer, the Resolution Centre will expand to cover the whole of the county.

If you have a query about the new Resolution Centre, check our FAQ.