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Information Communication Technology (ICT)

The ICT or Technology Department is responsible for strategic planning, development, deployment and maintenance of all technology within the force. This includes desktop computing, computer servers, computing software, mobile and fixed telephony, information technology networks, all radio services and commissioning vehicles.

The ICT or Technology Department is responsible for strategic planning, development, deployment and maintenance of all technology within the force. This includes desktop computing, computer servers, computing software, mobile and fixed telephony, information technology networks, all radio services and commissioning vehicles.

The department is split into four units - information services development, information technology support, communications and network, and customer services.

The information services development unit is responsible for the IT strategy and the development of the force's technology programme and the development of software.

The communications and network unit is responsible for the development and maintenance of the force's telephone network, fax machines, local area and wide area networks, modems and switches, mobile telephony, video conferencing and the Airwave radio service.

The customer services unit is responsible for managing the force's technology service centre which helps staff with computer glitches and technology problems and vehicle commissioning.

The STORM development and map bureau ensures that the command and control system- a vital computer system which records details of incidents and helps with dispatching available resources to incidents- meets the developing requirements of the force.

ICT Partnership

OPCC, Staffs Police and Boeing Technology headerIT at Staffordshire Police
Crime is changing and Staffordshire Police must be equipped to deal with the challenges.
The Office of the Police and Crime Commissioner for Staffordshire awarded a contract in February 2016 to Boeing to become the Strategic IT Partner for Staffordshire Police.
This contributes to the Transformation programme which will ensure the Force can respond to changing crimes and challenges and future demand.
It supports the Office of the Police and Crime Commissioner for Staffordshire's (OPCC) ambition to make Staffordshire Police one of the most technologically advanced police forces in the country, increasing officer visibility and supporting them with technology, as well as making policing more accessible to the public.
This is part of the commitment to ensure the police in Staffordshire have the tools to do the job. A critical part of that is investing in cutting edge technology.
The investment in IT for the force is vital. The technology systems without strategic direction, support and investment are not sustainable.
The recommendation to find a Strategic IT Partner followed an assessment carried out in September 2014.
The Strategic IT Partnership will see our officers and staff equipped with state-of-the-art technology, which will put them at the forefront of policing in the UK. Boeing will bring capacity and capability to Staffordshire Police through the development of cutting edge technology and new ways of working.

What the IT Partnership means to the public:

  1. This technology partnership will have a number of benefits for communities in Staffordshire including increasing the visibility of officers on the streets (building on Mobile Data Devices, allowing officers to do more away from police stations).
  2. Technology will also allow simpler and more straight-forward access to police officers for the public through technology. This will allow more engagement.
  3. People will also have a better experience when they interact with Staffordshire Police as officers will have more information when and where they need it when they are out on the streets in communities.
  4. Police will have better information than criminals leading to earlier intervention. Technology will help to spot warning signs earlier as officers will have access to better information.

Information Technology Infrastructure Library

ITIL ImageStaffordshire Police has already adopted some of the disciplines and working practices specified by the ITIL. One of the key areas of the  Information Systems Strategy for the Police Service (ISS4PS) has dedicated its 14th policy to this

Policy 14 Coordinating Service Management

Police forces will adopt and implement a common approach to service management based on the IT Infrastructure Library (ITIL) model

Staffordshire is currently implementing version 2 of the ITIL.

The following disciplines have been implemented:

  • Service Desk and Incident Management
  • Problem Management
  • Change management

The below disciplines are planned to be implemented by Summer 2010:

  • Release management
  • Service Level Management

Police forces will undergo HMIC (Her Majesty's Inspectorate of Constabulary) assessment measuring maturity of these disciplines in Autumn 2010.

Following the assessment the remaining disciplines listed below will then be implemented:

  • Configuration Management
  • Availability Management
  • Capacity Management
  • Financial Management

What does this mean for you? The most important reason to implement ITIL is the improved quality of service that will be delivered in support of front line operational policing. Having implemented Incident, Problem and Change management, customers are able to receive a more improved service when reporting IT incidents or requesting an IT service.

All change requests or RfC's can be tracked and comments added by the customer. There will be a further Service Improvement Plan (SIP) where the Service management tool ITBM used in the Technology Service Centre will provide a Self Service function where customers will also be able to track their Incidents.

Another phase of the SIP will be to introduce a short version of the RfC process where customers can request an IT Service and not have to go through the full change management process.

Information Implementation Strategy

This will improve efficiency and effectiveness of policing by delivering information systems which will have a direct impact on the frontline officer and the public.

The strategy will deliver:

  • More efficient processes and ICT that enables officers to focus on policing.
  • Modern technology supporting officers in protecting the public.
  • Access for the public to police information as they need in ways they want to access it - online or via their phone.