Service standards
Codes and charters
Read about the Victims' code and witness charter
Victims' code
If you report a crime, the police will give you the name and phone number of the officer or "crime desk" responsible for your case, and a crime reference number.
Witness charter
The Witness Charter has been developed to tell witnesses how they can expect to be treated by the police and subsequently by other criminal justice agencies (including the courts) and lawyers if they are asked to give evidence for the prosecution or defence in a criminal court.